ORDER PROCESSING

Please allow 24 hours for order processing, pending product availability and payment verification. Once an order has been placed, it cannot be modified or cancelled. Please confirm that all order details are correct before completing the checkout process.
rozroz.club does not ship on weekends or major holidays. All orders ship from New Delhi, India.

You will receive an automatic confirmation email once your order has been placed. If you do not see the order confirmation within a few minutes of ordering, please check your spam/junk email folder.

Due to high demand, items may become unavailable even after an order has been placed. In such cases, a refund will be issued either to the original payment method or via cheque mailed to the shipping address provided in the order. For refunds issued to the original payment method, please allow 5–10 business days for the refund to appear on your bank statement.

All orders are reviewed by our security team and can be cancelled by rozroz.club at any time.

Once your order has been processed by our fulfillment team, you will receive a shipping confirmation email with tracking information enclosed.

Orders may experience shipping delays during special drops, major holidays, or sale/markdown periods.

PRE-ORDER POLICY

Items marked as Pre-Order are expected to ship upon arrival to our facility. All customers are charged at checkout for pre-order items using the payment method provided.
Once your order has been placed, we are unable to cancel or modify it.

For questions or clarifications, please contact us at:
📧 rozrozclub@gmail.com

SHIPPING METHODS

Domestic Shipping (India):

rozroz.club offers complimentary standard shipping (3–5 business days) on all orders within India.

International Shipping:

rozroz.club offers worldwide shipping. Delivery duties and fees depend on the shipping location.
All international orders are shipped via DHL Express / UPS / CourierVia.

Shipping times are not guaranteed and do not include the 24-hour order processing window.

For queries on international shipping or duties, please email:
📧 ordersupport@rozroz.club
Or check your country’s local customs office for estimates on import fees.

CUSTOMER SERVICE HOURS

🕐 Monday – Saturday | 11:30 AM – 7:00 PM IST
📞 +91 96541 79377
📧 rozrozclub@gmail.com

Please note that rozroz.club observes the following holidays:

• Diwali

• New Year’s Day

• Independence Day

• Christmas Eve

• Christmas Day

LOST PACKAGES

Once proof of delivery is attached to a tracking number, rozroz.club is not responsible for lost, damaged, or stolen items.
All associated risks are transferred to the courier upon dispatch.

For assistance, email:
📧 rozrozclub@gmail.com

FINAL SALE ITEMS

During any sale or promotion, all sales are final.
rozroz.club reserves the right to extend, modify, or discontinue markdowns at any time without prior notice.
No price adjustments will be made on purchases if the price of an item is reduced after you complete your purchase.